GEAR VEHICLES – TERMS AND CONDITIONS OF SALE
Effective July 28, 2025
These Terms and Conditions apply to all vehicle orders submitted to GEAR Vehicles and serve as a binding agreement between the ordering party (“Dealer” or “Customer”) and GEAR Vehicles.
1. Payment Terms
All invoices must be paid in full prior to the release or shipment of any GEAR Vehicle. No vehicle will be scheduled for transport or pickup until full payment has been received. Payments must be made payable to GEAR Vehicles, as directed on the invoice or order form.
2. Build Timeline
The standard turnaround time for GEAR Vehicle builds is 30 calendar days from the date the vehicle is delivered to GEAR Vehicles/HighLift Off-Road.
This timeline is an estimate and may be subject to reasonable delays due to:
- Vendor or supplier availability
- Part production or backorders
- Labor constraints
- Shipping and transportation logistics
GEAR Vehicles will communicate anticipated delays and revised completion dates when possible, but is not liable for unforeseen production-related setbacks.
3. Vehicle Pickup Policy
Upon acceptance of an order, GEAR Vehicles will arrange for vehicle pickup by its authorized shipper within 10 to 14 business days.
During this window:
- The submitted vehicle must remain available and reserved for the scheduled build.
- The dealership may not sell, transfer, or reassign the designated vehicle without prior written authorization from GEAR Vehicles.
- Any unauthorized sale or reassignment may result in a delay or cancellation of the build and/or forfeiture of the scheduled position.
4. Modifications and Substitutions
GEAR Vehicles reserves the right to substitute components with equivalent or superior parts in cases where original items are unavailable.
Substitutions will be made with consideration of quality, functionality, and visual consistency. GEAR will make reasonable efforts to communicate these changes when feasible.
5. Warranty
All GEAR builds include the following limited warranties:
- 3-Year / 36,000-Mile Parts Warranty on approved aftermarket and affiliated accessories through MOPAR.
- 1-Year Labor Warranty covering installation and workmanship performed as part of the GEAR upfit.
Warranty coverage requires proper use and maintenance of the vehicle. Any modifications performed after delivery that alter the build may void coverage.
6. Cancellation Policy
Orders may be canceled without penalty within 48 hours of submission.
After 48 hours, cancellations may be subject to restocking fees, vendor fees, or forfeiture of partial payments depending on build progress.
No cancellations are permitted after a build has entered production or shipping has been scheduled.
7. Ownership of Removed OEM Parts
OEM (original equipment manufacturer) components removed from the submitted vehicle during the upfit process—including but not limited to factory wheels, tires, bumpers, suspension parts, and accessories—become the sole property of GEAR Vehicles and/or HighLift Off-Road upon removal.
These components may be retained, resold, recycled, or disposed of at the company’s discretion. No credit or compensation will be issued unless expressly agreed to in writing prior to the build.
8. Limitation of Liability
GEAR Vehicles and HighLift Off-Road shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the vehicle or components, including but not limited to loss of profits, downtime, or transportation-related costs.
9. State and Federal Vehicle Compliance Requirements
It is the sole responsibility of the Dealership to inform GEAR Vehicles, in writing, of any specific state and/or federal vehicle compliance requirements that may apply to vehicles registered or sold in their respective region. This includes, but is not limited to, front license plate bracket requirements, lighting regulations, emissions standards, ride height restrictions, and other safety equipment or visual compliance mandates.
GEAR Vehicles includes fender extenders (“spats”) as a standard feature on all builds to meet general coverage standards. However, due to varying state-specific regulations, additional modifications or compliance equipment may be necessary. GEAR Vehicles will not be held liable for any fines, registration issues, or delays resulting from a Dealership’s failure to disclose applicable legal requirements prior to build completion.
All compliance requirements must be submitted in writing before the vehicle begins its production process to ensure proper integration and delivery in line with regulatory standards.
10. Dealer Responsibilities
The dealership is responsible for providing accurate vehicle information and ensuring that submitted vehicles are in good operational condition prior to pickup. Any undisclosed issues that affect the upfit process may result in additional charges or delays.
11. Dealership Compliance & Communication Responsibilities
The Dealership agrees to work in good faith with GEAR Vehicles regarding any product-related issues, including but not limited to mechanical performance, installation concerns, or warranty matters. The Dealership shall promptly communicate any concerns raised by customers or service personnel to GEAR Vehicles to ensure timely resolution and maintain the integrity of the GEAR program.
The Dealership also acknowledges its responsibility to operate in accordance with all applicable federal and state laws, including vehicle safety, emissions, and upfitting compliance regulations. GEAR Vehicles will provide support and documentation as reasonably necessary to assist the Dealership in maintaining compliance.
HELM/JPP Sales Representatives serve as a direct liaison between the Dealership and GEAR Vehicles. Their primary objective is to promote the sale of GEAR-upfitted vehicles, assist with onboarding and training as needed, and ensure consistent communication between all parties. The Dealership agrees to maintain open lines of communication with HELM representatives and utilize them as a support resource for both sales and operational needs.
12. Force Majeure
GEAR Vehicles shall not be held liable for failure or delay in performance due to acts beyond its reasonable control, including but not limited to natural disasters, pandemics, supplier disruptions, labor shortages, or transportation delays.
13. Dispute Resolution / Jurisdiction
Any disputes arising under this agreement shall be resolved in the courts located in the State of Ohio. Both parties waive any right to change venue or claim inconvenience of forum.
14. Vehicle Resale Disclaimer
GEAR Vehicles and HighLift Off-Road make no representations or guarantees regarding the resale, marketability, or profitability of any GEAR upfitted vehicle once delivered to the dealership.
It is the sole responsibility of the dealership to price, promote, and sell the vehicle.
No portion of the GEAR program, warranty, or upfit shall be construed as a guarantee of vehicle sale or profit margin.
15. Acceptance of Terms
By submitting an order form to GEAR Vehicles, the dealer or customer affirms that they have read, understood, and agree to all Terms and Conditions stated herein.
This agreement shall be governed by the laws of the State of Ohio unless otherwise specified.
Signature Acknowledgement
By signing below, the undersigned acknowledges that they have read, understand, and agree to abide by the Terms and Conditions of Sale as outlined by GEAR Vehicles.